Privacy Statement

Explanation of General Data Protection Regulation

As of May 25, 2018, the General Data Protection Regulation (AVG) is applicable.
This regulates privacy legislation centrally for the entire European Union.
With this, the European Union wants to give people more control over how organizations handle their personal data.
This is because rapid developments in Cloud technology, among other things, are creating new ways to deploy and use data.
By strengthening data protection laws and introducing tougher enforcement measures, the European Union aims to stop this and improve trust in the emerging digital economy.

What are personal data?

Personal data is any information about an identified or identifiable natural person. This means that information is either directly about someone or is traceable to that person. That it must be a natural person means that data from deceased individuals or from organizations are not personal data. Examples of personal data include: your name, address and place of residence. Your phone number and zip codes with house number are also personal data. Sensitive data such as someone’s race, religion or data about your health are also called special personal data. These need extra protection.

Yielder Group as a processor of personal data

When using our website, we offer the opportunity to request information and/or ask questions.
In doing so, you leave certain data with us.
Often this will be company data, but in some cases also personal data.

We process your personal data for the provision of our services and related purposes, such as providing support, securing our services and for sending invoices for the use of our services.

More specifically, we process your data for the following purposes:

• The registration process you go through to use Yielder Group services and enter into an agreement;
• Providing access to Yielder Group services;
• Processing the (contact) form you fill out on our website;
• Sending newsletters when you are subscribed to them;
• Answering via email or telephone support questions asked in relation to the use of our services;
• In addition to the service messages displayed in the Services, we may send service messages to your email address regarding our Services;
• Sending invitations to participate in surveys about, for example, satisfaction and loyalty of our customers or to think along about new functionalities in the Yielder Group services.

We hereby process the following data:

• Form(s) on website: company name, first and last name, e-mail address, phone number and any information you enter on your own accord in the message.
• Registration: first and last name, position, gender, contact information (phone numbers, email address etc) and company information (name and address, payment information, VAT, Chamber of Commerce number).
• Usage: first and last name, e-mail address, position and phone number.
  These data are needed to send you quotes, orders, information, work orders, solutions and invoices.
• Access: login credentials, consisting of an e-mail address and a password.
• Newsletters: first and last name, gender and email address.
  An unsubscribe option is included with each newsletter.
• Support questions: first and last name, gender, e-mail address, position and phone number.
• Service messages: first and last name, e-mail address and phone number.
• Marketing purposes to improve our services: first and last name, gender, position, phone number, IP address and e- mail address.

Why Yielder Group needs data

Yielder Group bases its processing operations on the following bases:

• Execution of the agreement: in the context of our services and entering into agreements, we collect and use the necessary personal data to make an offer, conclude and execute the agreement, usually consisting of business services in the field of telecom and IT.
• Legal obligation: processing of data may be necessary for compliance with legal obligations.
• Justifiable interest: the collection and use of certain personal data is necessary to fulfill business interests and conduct business.
• Consent: Yielder Group processes data based on consent when we process special data. You are always free to withhold or withdraw consent. In that case, it may not be possible to perform the agreement or service.

How long Yielder Group keeps data

Yielder Group will not retain your personal data longer than is strictly necessary to fulfill the purposes for which your data was collected.

The criteria for determining the retention period of your personal data are: (a) the duration of the agreement with Yielder Group, (b) the existence of a legal retention requirement or term or (c) the existence of a claim or potential claim or dispute in connection with which the data should be retained.

Your data will not be kept longer than one year if no agreement with you is reached.

Sharing with others

Yielder Group shares your personal data with various third parties if this is necessary for the performance of the agreement, in connection with the provision of services, due to a legitimate interest and/or to comply with any legal obligation. We may provide data in that context to but not exhaustively:

• Government agencies where necessary for Yielder Group to fulfill its legal obligations;
• Third parties in case of outsourcing of work. This work will be performed under the responsibility of Yielder Group, in accordance with our security standards and on our instructions;
• Lawyers or attorneys for advice or in connection with legal proceedings;
• Legal successors, in case of sale of services to another organization or acquisition or sale of (part of) Yielder Group. When personal data is shared in that case, the data will continue to be used in accordance with this statement.

Mapping website traffic

On the Yielder Group website, general visit data is recorded, including the IP address of your computer and the time of retrieval and data sent by your browser.
This data is used for analysis of visit and click behavior on the website.
Yielder Group uses this information to improve the functioning of the website.
This data is anonymized as much as possible and is not provided to third parties.

Cookies

When you visit our website for the first time, you will see a consent form where you will be asked to indicate whether you agree to the default settings or want to make custom settings.
This consent form includes an additional privacy statement where you can review what cookies, for what purposes, are set if you agree.
The cookies are divided into a number of sections and for each section you can give consent.
If you want to check or change the settings, or if you want to read the additional statement, you can do so here.

Third party websites

This privacy statement does not apply to third-party websites linked to our website.
We cannot guarantee that these websites will handle your personal data in a reliable and/or secure manner.
Always read the privacy statement of the website in question carefully before using it.
That way, you can ensure in advance that you are aware of how the website in question handles your data.

View, modify or delete data

You have the right to inspect, correct or delete your personal data.
A request for inspection, correction or deletion can only be processed when submitted in writing.
You may be asked to identify yourself in order to prevent misuse.
You are responsible for the consequences of removing your personal data.
For example, you may no longer be informed of new developments and updates regarding the Yielder Group services, you may no longer be able to respond to support requests and/or you may no longer be able to log in to the Yielder Group services.

Secure

Yielder Group considers the protection of your (personal) data important and takes appropriate measures to protect your personal data against unauthorized access, misuse and other forms of unlawful use.
The Yielder Group website uses a reliable SSL Certificate to ensure that your personal data is not in the wrong hands.
We have also implemented various technical and organizational measures to ensure the security and availability of the Yielder Group service.
In addition, Yielder Group has an ISO27001 certificate in which the internal control of our processes has been tested and is retested every year.

If you have the impression that your data is not properly secured, there are indications of misuse, or if you would like more information about the security of personal data collected by Yielder Group, please contact Yielder Group at privacy@veneco.nl.

Changes to this privacy statement

This privacy statement may be amended from time to time; the most recent version of the privacy statement can always be found on our website.
We recommend consulting our privacy statement regularly so that you are always aware of the latest changes.

Personal Data Authority

Of course we are happy to help you if you have complaints about the processing of your personal data.
If we really cannot work it out together, you also have the right under the privacy legislation to submit a complaint to the privacy regulator, the Dutch Data Protection Authority.

Contact

If you have any questions about your privacy, this privacy statement and/or the processing of your personal data, please feel free to contact us at: privacy@werkenbij.yieldergroup.com.
Mr. De Jager is our Data Protection Officer (fg@werkenbij.yieldergroup.com).